Introduction

5 min read

Welcome to your Project Development Portal.

Carefully read through the following important Information.

BD Toolkit

Business Development Toolkit

BD Toolkit is the online development platform where you can contribute, collaborate, and track the progress of your project

Upon the completion of your project, you will use this portal to train your iVA and request changes, as well as to receive support.

Development Process

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We will request access and create accounts on various platforms necessary to integrate and successfully run your iVA system.

Following that, we will set up your dedicated workspace and assign operators to manage your customers and conversations.

We will construct your custom iVA with its own personality, tailored to your preferred style, brand, and professional level.

To populate your iVA's initial information database, we will scrape information from platforms and documentation.

We will initiate an iVA soft launch to test its behaviour and responses and customise the initial greetings, menus and flows.

Workflows, automations, shortcuts, and integrations of menus, buttons, URLs, documents, and media will be built where needed.

We will integrate and/or link your current systems and platforms with ours to form an integrated communication and automation solution.

The platform will be opened for public use, and ongoing testing, adjustments, and customization to meet your needs will continue.

We will provide necessary guides, operator training, and support to ensure that the system remains operational and optimized.

My Projects

Track your Progress

This section of BD Toolkit enables you to monitor the entire development process, including deadlines, milestones, and individual tasks performed by our expert team of developers.

Additionally, you can collaborate, upload content, and provide comments on various aspects of the project development.

Development Forms

Let's get to know you

We utilize this section to explore your business, your product, your customers, and in-depth customer communication, engagement, and support needs, as well as process automation. We gather all the essential information required to build your personalized Intelligent Virtual Agent(s).

The forms will be made available as we progress with the project development.

Project Team Members

Your Project Development Team will comprise a Fastbrand Project Leader, IT Developers, a Conversational Flow Designer, a Process Automation Engineer, Graphics Designers, a Marketing & Sales Expert, and an Administrator.

On your side, our primary point of contact will be the nominated Project Leader. However, we may request access to your team members from various departments to obtain the necessary information for the development process from time to time.

Train your iVA

This section offers a training component for your iVA and is arguably one of our most valuable features that set us apart from our competitors.

Make it Smart

Here, you will have the ability to organize training categories and phrases, upload informational documents, how-to guides, instructions, etc. These resources will contribute to the core knowledge of your Virtual Assistant.

Whatsapp Communication

We’ll primarily use WhatsApp to communicate all aspects of your Project development. Please ensure WhatsApp is installed on your phone, and we have your correct number during the development phase.

Tutorials & Guides

Throughout and after the development process, we will offer the necessary training to effectively operate the iVA, manage process automations, and handle your customers and support.

Additionally, we will share some useful tips and tricks on how to optimize your operations and performance to achieve maximum results.