Navigate to Knowledgebase
The knowledge base in the iVA Training component is used to add additional content about general information, dates and events, troubleshooting, procedures, corporate information, and missing information. This helps provide richer responses within conversations.
Upload, Replace or Delete Knowledgebase Entries
- Adding a New Knowledgebase Entry :
Once you've entered the "Train My iVA" section. Navigate to the home menu and press 'Knowledgebase'. This will allow you to upload your own corporate knowledgebase from text for more accurate and secure data management.
- Replacing an Existing Knowledgebase Entry (Edit) :
Should you need to update an existing entry, utilize the "Replace" or "Edit" function. By specifying the entry ID associated with the knowledge base entry, the system will seamlessly replace the current content with the updated one.
- Removing a Knowledgebase Entry (Delete) :
If an entry is no longer needed, you can easily remove it from the system using the "Delete" option. This action ensures that the entry is no longer associated with the category or any other integration.
- Add Entry to Knowledgebase :
To incorporate a completely new entry, use the "Add" option (+). This will generate a fresh entry ID for the newly added knowledge base entry, allowing for efficient management and tracking. Note: Entries can be curated from the text data of your own corporate knowledge, enriching your knowledge base with valuable insights.
Training Your iVA with Knowledge Base Data:
Once you have created or updated a knowledgebase item, you will need to update (process) the new data into the knowledgebase database. To do that, follow the steps below:
"iVA Training"
Navigate to the left-hand menu and click on "IVA Training".
"Train"
Click on knowledgebase and then on the Train icon "TRAIN ASSISTANT". The language model will reference your data in responses.
Pro Tips for Effective Management :
- To enhance manageability, consider to first creating relevant Topics (Corporate / Dates and Events / General / Procedures / Troubleshooting / etc), then batching chunks of information under each relevant topic.
- You can store the new information as knowledge base data (how-to, instructional, or standard responses), or as questions and answers to provide standardized responses for certain intents or questions.
Example :
Knowledge Base Type Data
(Create a heading followed with the information)
Using the keypad Lock to Open a Garage Door: You will receive the lock code instructions 30 minutes prior to booking. Enter the code in the lock and press # for the gate to open.
__________________
Question/Answer Data
(Create a question followed by an Answer as in the example below)
Question: There is no warm water.
Answer: Turn the tap mixer to the left and leave it for a while. It does take some time for the water to get warm. If there is no warm water after 1 minute, please contact your bookings manager to report the issue.